Your account. Your data.

1. Email cs@myglou.com using either button above. If your email app does not open, send the email manually.
2. Include your registered mobile number with country code and the name on the account. Say whether you want the whole account deleted, or list the specific data you want removed.
3. Our support team will verify that you control the account before acting. Please do not include your one-time code, card details or identity documents in the first email.
4. We confirm completion by email and explain any records we must retain, why, and for how long.

The buttons open an email draft. Your request is submitted only when you send that email — visiting this page does not delete anything.

In The GLOU app, open Account and choose Delete account, which opens the same request flow described on this page. You can also email us directly at any time.

• We begin once we have verified your request and normally complete deletion within 7 days.
• In all cases we complete verified requests within a maximum of 30 days.
• If we need more information to verify you, the clock starts when you provide it.

An account-deletion request covers your sign-in account, your profile, saved addresses, saved preferences and notification history, and other personal data that is not required for a permitted retention purpose.

A partial-data request covers only the information you specify.

Booking, transaction, invoice, refund, dispute and security records are retained for up to 2 years to meet legal, accounting and tax obligations and to resolve outstanding matters. Where such records must be kept, we minimise them and no longer use them to identify you for any other purpose. Anonymised or aggregated statistics that cannot identify you may be kept indefinitely.

Requesting deletion does not by itself cancel an appointment, settle an outstanding payment or start a refund. Please resolve any open booking or payment with us first.

For anything else about your data, see our Privacy Policy or write to cs@myglou.com.