Privacy Policy

The Glou Living Private Limited (“The GLOU”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile application, or book beauty services through our platform.

By using The GLOU platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and residential address.
• Booking Information: Service preferences, appointment history, and payment details.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Location Data: GPS location with your consent, to show nearby salons and estimate arrival times.
• Usage Data: Pages visited, time spent, clicks, and interaction patterns.

We use your information to:

• Process and confirm your beauty service bookings.
• Connect you with verified salon partners and beauty professionals.
• Send booking confirmations, reminders, and service updates.
• Improve our platform, services, and customer experience.
• Ensure safety, security, and fraud prevention.
• Comply with legal obligations and resolve disputes.

We do not sell your personal information. We may share your data with:

• Salon Partners: To fulfil your booking, we share necessary details with the assigned salon or beauty professional.
• Service Providers: Trusted third parties who assist with payment processing, cloud hosting, analytics, and customer support.
• Legal Authorities: When required by law, court order, or to protect our rights and safety.

We implement industry-standard security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• File a complaint with the relevant data protection authority.

To exercise these rights, please contact us at cs@myglou.com.

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our platform with a revised effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.